FAQ: Gold Coast ITU World Triathlon Grand Final 11–17 Sep 2018
Frequently Asked Questions
How long does my passport need to be valid for?
Everyone travelling to Australia will require a valid passport. If you are not travelling on a New Zealand passport please advise us immediately as different requirements may apply.
Passport Validity - For a visit to Australia your passport need only be valid for the entire time you are travelling. If you do need to renew your passport please do this as soon as possible via http://www.passports.govt.nz/
If you are travelling to another country as part of this travel, then different passport validities may apply, with some countries requiring your passport to be valid for at least 6 months beyond the expected date of your departure from that country.
A visa is not required for New Zealand Passport holders. If you have a criminal conviction specific regulations will apply.
How do I travel with my CO2 Canisters?
Up to 2 CO2 canisters are permitted when carried in your checked luggage only with Air New Zealand. They will not be permitted as carry-on luggage.
Bike damaged from your flight?
Please report to the airlines luggage desk and fill out the relevant paperwork. There will be a HOT Events representative who will be able to assist with any questions you may have. Please also follow the advice from your insurance company if you bike sustains any damage during the flight or by the airline.
Do I need any vaccinations?
No vaccinations are required, but if you have any concerns, we recommend contacting the Travel Doctor by visiting http://www.traveldoctor.co.nz/index.aspx
What is the best way to get around?
The easiest way to get around the Gold Coast is using public transport; light rail/bus or walking, to explore further afield a rental car can be arranged.
What is the time difference between New Zealand and Gold Coast?
During September the Gold Coast is 3 hours behind New Zealand.
What will the weather be like?
During September, the temperature in the Gold Coast is a pleasant 12 – 23 degrees. There is low humidity with blue skies And warm weather. During September there is little rainfall but it can windy.
Neptune Resort Broadbeach – 32 Surf Parade, Broadbeach, Gold Coast, Queensland 4218
What time is check in and out of the hotel?
Check in is from 2pm and you do need to vacate your rooms by 10am.
Please note that due to hotel policy, they will require photo identification on check in (passport) and credit card provided with a bond on your credit card. This is refunded if not all used at time of checking out.
Can I get ice at the property?
You can make ice in your own apartment, as each apartment has full kitchen facilities. If you require large amounts of ice, it is best for you to purchase at a supermarket or similar.
Is there a laundry?
Each apartment has laundry facilities including washing machine & dryer
What’s in my apartment?
- hair dryer
- iron/ ironing board
- full kitchen facilities
- laundry facilities
- air conditioning
- satellite/cable TV
- free wifi/wireless
Can I take my phone charger or hair straighteners?
The current in Australia is the same as in New Zealand - 240 volts AC 50Hz with 3 pin power points. Feel free to take your own electrical appliances as required.
Are taxes included in prices?
GST is 10% in Australia and is included in general published prices (eg food and beverages).
Is there a GST refund schemes?
As a tourist in Australia, you may be able to claim back the taxes on certain purchases. To find out more visit https://www.border.gov.au/Trav/Ente/Tour/Are-you-a-traveller
HOT Events’ tip is to get the app and complete the paperwork on this to save time at the airport
Do I Tip?
Tipping for good service is not expected in Australia but is most certainly appreciated.
What do I do about money?
The Australian currency is the Australian Dollar (AUD). For the latest exchange rates check out www.xe.com
We do recommend that you exchange money at the airport prior to departing, thus ensuring you have cash upon arrival. ATM machines are also readily available throughout Queensland.
What are the opening hours of shops?
Retail shops generally open from 9.30am – 5.30pm daily. Various 7-Eleven stores are located within walking distance of the hotel, for you and offer a wide selection of food, beverages and essentials.
What are the prices of general items?
- Coffee – AU$5-$7 dependent on size
- Local Beer (in restaurant) – AU$7-$10
- Local Beer (at shop) – AU$7 bottle
- Wine (at shop) AU$15+ bottle
- Bottled Water – AU$2.50 bottle
- Coke – AU$4 bottle
- McDonalds Combo – AU$10
- Mid-Range Restaurant – AU$50 pp (two course meal)
- Inexpensive Restaurant – AU$16 pp (one course only)
How much Duty Free can I take in and out of New Zealand?
We recommend that you pre order for collection on the way home your Duty Free:
When returning to New Zealand your allowance is:
- 50 cigarettes or 50g of tobacco or 50 cigars
- No more than 3 bottles of spirits (up to a maximum of 1125ml each)
- 4.5 litres of wine, port, sherry, champagne (six bottles) or beer (12 cans)
- Goods to the value of NZ$700 purchased Duty Free or overseas
Heading into Australia:
- 50 cigarettes or 50g of loose tobacco or cigars
- 2.25 litres of liquor
- A reasonable quantity of perfume
- Goods to the value of AUD$450 per person
For more information on customs offices and regulations when entering Australia https://www.australia.gov.au/information-and-services/passports-and-travel/customs-and-quarantine
Subject to change
What is the drinking age?
The legal age for purchasing wine and spirits in Australia is 18 years and over.
Can I use my phone in Australia?
Using your mobile phone overseas depends on your phone type, plan and provider; please check with your provider prior to travel that it is set up for roaming. Costs do depend on your provider and the supplier in Australia, so visit the provider's website for a guideline on costs. HOT Events recommends that if your iPhone or android phone is automatically syncing online, to turn this off prior to departing New Zealand or you will come home to a shocking bill!
Please note Vodafone’s $5 deal does apply in Australia. Please see Vodafone for details and if this deal applies to your plan.
Tips to help with your Travel
Studies show ginger root may reduce motion sickness. Avoid eating a heavy meal for at least two hours before travelling and refrain from eating acidic foods.
The air that you breathe on the plane is drier than normal, so it will increase your risk of dehydration. Drink at least 200ml of water for every hour you are in the air.
Keeping yourself hydrated also reduces the risk of deep vein thrombosis (DVT). Eat oily fish or take an Omega–3 fatty acid supplement for several weeks before travelling.
HOT Events also recommends purchasing a pair of flight compression socks from your local pharmacy if you are a regular traveller. Travelling in your compression tights (eg Skins) is a great option for comfort and recovery
On the ground
Water is safe to drink in Australia.
Around 25% of travellers will get diarrhoea. We recommend packing some Imodium tablets (available over the counter at your local pharmacy) into your toilet bag before leaving. They are a great treatment that stops diarrhoea fast. And remember not to get over excited eating the fruit on the breakfast buffet. If you are not used to eating tropical fruits on a daily basis your body may not handle all the acidity well. This is one of the most common reasons for diarrhoea when travelling.
Stop Prickly Heat - some people find that taking a supplement of quercetin, a natural antihistamine, helps prevent prickly heat by dulling the allergic reaction that causes it. Apples, broad beans, cherry tomatoes, green beans and peas are naturally rich in quercetin.
How do I keep safe?
The level of serious crime is generally low, but incidents of petty theft are fairly common. Like any other part of the world, be particularly careful with personal possessions and travel documents. Keep your valuables and passport in a safe place. Use hotel safes where possible and do not leave your belongings unattended. Remember to keep photo ID on you at all times. You may be asked to produce this when paying for items with your credit card.
We recommend that all travellers overseas register their travel with MFAT on www.safetravel.govt.nz
Emergency phone numbers
You certainly hope it will never be necessary, but something might happen during your visit which requires medical attention. Keep the following numbers close at hand:
- 000 - The national emergency phone number - you can use this to receive urgent care from ambulance, police and fire departments. You can reach them on any phone.
- +61 2 6270 4211 - The New Zealand High Commission Canberra, Australia for consular assistance
Here are some apps we recommend you down load to help with your travels. We love travelling with Apps and these are our suggestions to download prior to getting on the plane.
Text the keyword APP to 595 to get a link to our FREE Travel App sent right to your phone. Standard text charges apply OR
Simply download from the app store, register your details and receive access to all of your upcoming travel plans booked with House of Travel. Your HOT App offers you:
- Access to all of your upcoming itineraries
- A countdown timer to the big day of departure
- Destination guides, maps, currency converter and weather guide
- A secure locker to store passwords and travel documents
- Flight search and book function
- An easy way to book activities on the go
- Direct contact with your travel specialist
Once you have registered on the app you can access this booking by using the reference number in the bottom right corner of your travel itinerary.
Convert every currency on-the-go with the XE Currency App for iPhone or Android
St John Ambulance - http://www.stjohn.org.nz/First-Aid/CPR-App/
The St John NZ CPR mobile app teaches the lifesaving skills of cardio-pulmonary resuscitation, commonly known as CPR.
The phone number for Police/Fire and Ambulance in Denmark is 112.
Tip and Split (Android https://play.google.com/store/apps/details?id=com.handyapps.tipnsplitandhl=en)
Calculate tip and split the bill with Tip N Split - the ultimate tip calculator! This tip calculator app not only calculates tip quickly and easily but also helps to split the bill between any numbers of people.
City Maps 2Go Pro (for both Android and iPhone)
Great offline Map and Travel Guide for countries
If you have any questions in the interim please do not hesitate to contact us on 0800 447 6877 or (03)371 6807 or email email@example.com