FAQ: Fyn ITU Multisport World Championships 6 – 14 July 2018

Frequently Asked Questions

How long does my passport need to be valid for?

Everyone travelling to Denmark will require a valid passport. If you are not travelling on a New Zealand passport please advise us immediately as different requirements may apply. For a visit to Denmark your passport needs to be valid for at least three months past the date of stay. If you do need to renew your passport please do this as soon as possible via http://www.passports.govt.nz/

 If you are travelling to another country as part of this travel, then different passport validities may apply, with some countries requiring your passport to be valid for at least 6 months beyond the expected date of your departure from that country.

A visa is not required for New Zealand Passport holders but like other countries in the Schengen area, you can only stay for holiday purposes for a period of less than 90 days and will likely be asked for proof of return flights out of the Schengen area. If you have a criminal conviction specific regulations will apply.

What is the luggage allowance on the group flights?

1 piece (to a maximum of 23kg) is included as checked in luggage. An additional piece is charged at NZ$200 upon check in, in each direction. Star Alliance Gold members are entitled to one additional piece on Star Alliance flights. Koru members are officially only entitled to an additional piece on Air New Zealand flights (eg Auckland to Vancouver).

How do I travel with my CO2 Canisters?

Up to 2 CO2 canisters are permitted when carried in your checked luggage only with Air New Zealand. They will not be permitted as carry-on luggage.

Bike damaged from your flight?

Please report to the airlines luggage desk and fill out the relevant paperwork. There will be a HOT Events representative who will be able to assist with any questions you may have. Please also follow the advice from your insurance company if you bike sustains any damage during the flight or by the airline.

Do I need any vaccinations?

No vaccinations are required, but if you have any concerns, we recommend contacting the Travel Doctor by visiting http://www.traveldoctor.co.nz/index.aspx

What is the best way to get around?

The easiest way to get around the Odense is using public transport; light rail/bus or walking, to explore further afield a rental car can be arranged.

Odense also has a free city bus (pink and green minibuses) touring the city centre that depart every 8 minutes from the bus terminal and circles downtown and harbour areas.

What is the time difference between New Zealand and Denmark?

During July Denmark is 12 hours behind New Zealand.

What will the weather be like?

During July, the temperature in Denmark is 12C – 23C degrees. It is generally warm to hot during the day but cooler at night, with little rain.

Team Hotel

Hotel Ansgar, Odense – Ostre Stationsvej 32, Odense, Denmark

Tel: +45 66 11 9693

What time is check in and out of the hotel?

Check in is from 2pm and you do need to vacate your rooms by 11am.

Please note that due to hotel policy, they will require photo identification on check in (passport) and credit card provided with a bond on your credit card. This is refunded if not all used at time of checking out.

Can I get ice at the property?

 Please see reception or room service for ice delivery.

Is there a laundry?

Please see reception to arrange laundry pick up.

What are the hotel facilities like?

 The hotel has:

  • Bar/lounge
  • Coffee/tea in common areas
  • Free Wifi
  • Cable TV service in rooms
  • Hair dryers and toiletries in rooms
  • 24 hour Fitness Facilities
  • satellite/cable TV
  • Free breakfast
  • Restaurant/Bar/Lounge
  • Gift shop/News stand

Can I take my phone charger or hair straighteners?

The power voltage in Denmark is between 220-240V and you will require an adaptor to use any NZ appliances over there to fit their three pin sockets.

Are taxes included in prices?

Yes. It is illegal to display prices without taxes included in Denmark (unless it is business to business).

Is there a tax refund schemes?

As a tourist in Denmark, you may be able to claim back the taxes on certain purchases. To find out more visit https://www.visitcopenhagen.com/copenhagen/customs-and-vat

HOT Events’ tip is to get the app and complete the paperwork on this to save time at the airport

Do I Tip?

Tipping for good service is not expected in Denmark but is most certainly appreciated.

What do I do about money?

The Danish currency is called “Kroner”. 1 NZD is approx. 4.5 DKK and 1 Euro is approx. 7.4 Danish kroner. You can pay with international cards many places in Copenhagen and always at hotels. It is best that you have a pin on your credit card otherwise some shops and restaurants may not except payment from your card. Banking hours are Mon to Fri 9.30 – 5.00pm.

You will find that some shops, hotels and restaurants, particularly in the larger cities, will display prices in both Danish kroner and Euros and many are likely to accept payment in Euros. However, as the official currency is Danish kroner no establishment is obliged to accept payment in any other currency. It is advisable to check prior to making a purchase, or having a meal, if you wish to pay in anything other than Danish kroner.

Remember to inform your credit card's issuing bank about your intended trip or else you will risk getting your credit card accounts frozen from 'un-expected activity'. For the latest exchange rates check out www.xe.com.  We do recommend that you exchange money at the airport prior to departing, thus ensuring you have cash upon arrival. ATM machines are also readily available throughout Denmark.

What are the opening hours of shops?

Retail shops generally open from 9.30am – 5.30pm daily. Various 7-Eleven stores are located within walking distance of the hotel, for you and offer a wide selection of food, beverages and essentials.

What are the prices of general items?

  •  Coffee – DKK25-35 dependent on size
  • Local Beer (in restaurant) – DKK30-40
  • Local Beer (at shop) – DKK14-18 bottle
  • Wine (at shop) DKK60+ bottle
  • Bottled Water – DKK8-10 bottle – however please note that water in Denmark is some of the softest drinking water in the world.
  • Coke (in restaurant) – DKK21-24 bottle
  • McDonalds Combo (or equivalent) – DKK70
  • Mid-Range Restaurant – DKK300 pp (two course meal)
  • Inexpensive Restaurant – DKK130 pp (one course only)

How much Duty Free can I take in and out of New Zealand?

 We recommend that you pre order for collection on the way home your Duty Free:

When returning to New Zealand your allowance is:

  • 50 cigarettes or 50g of tobacco or 50 cigars
  • No more than 3 bottles of spirits (up to a maximum of 1125ml each)
  • 4.5 litres of wine, port, sherry, champagne (six bottles) or beer (12 cans)
  • Goods to the value of NZ$700 purchased Duty Free or overseas

Heading into Denmark

  • 200 cigarettes or 250g of tobacco or 50 cigars
  • 4 litres of wine and 1 litre of liquor or 16 litres of beer
  • A reasonable quantity of perfume
  • Goods to the value of DKK$1350 per person

Subject to change

For more information on customs offices and regulations when entering Denmark, visit http://www.dutyfreeonarrival.com/en/allowances/EBJ/Denmark

What is the drinking age?

The legal age for purchasing wine and spirits in Denmark is 16 years and over. To drink in a restaurant or bar the drinking age is 18 years and over.

Can I use my phone in Denmark?

Using your mobile phone overseas depends on your phone type, plan and provider; please check with your provider prior to travel that it is set up for roaming. Costs do depend on your provider and the supplier in Denmark, so visit the provider's website for a guideline on costs. HOT Events recommends that if your iPhone or android phone is automatically syncing online, to turn this off prior to departing New Zealand or you will come home to a shocking bill!

Tips to help with your Travel

Studies show ginger root may reduce motion sickness. Avoid eating a heavy meal for at least two hours before travelling and refrain from eating acidic foods.

The air that you breathe on the plane is drier than normal, so it will increase your risk of dehydration. Drink at least 200ml of water for every hour you are in the air.

Keeping yourself hydrated also reduces the risk of deep vein thrombosis (DVT). Eat oily fish or take an Omega–3 fatty acid supplement for several weeks before travelling.

HOT Events also recommends purchasing a pair of flight compression socks from your local pharmacy if you are a regular traveller. Travelling in your compression tights (eg Skins) is a great option for comfort and recovery.

On the ground

Water is safe to drink in Denmark.

Around 25% of travellers will get diarrhoea. We recommend packing some Imodium tablets (available over the counter at your local pharmacy) into your toilet bag before leaving. They are a great treatment that stops diarrhoea fast. And remember not to get over excited eating the different types of food. If you are not used to eating some of the types of food available on a daily basis your body may not handle the change in diet well. This is one of the most common reasons for diarrhoea when travelling.

How do I keep safe?

Denmark is one of the safest countries that you can visit, but like any tourist destination there is always a risk of petty crime so

keep your wits about you and your valuables in sight. We recommend safely and securely storing three important travel documents (your passport, credit card and driver's license) on your phone. Use an app such as Traveler ID which will store a series of documents in one place. Of course, you might lose your phone, so also store them in the Cloud, or your saved emails.

We recommend you be street wise. Crime is uncommon, but take the same precautions you would in any urban area.

 We recommend that all travellers overseas register their travel with MFAT on www.safetravel.govt.nz

Emergency phone numbers

 You certainly hope it will never be necessary, but something might happen during your visit which requires medical attention.

Keep the following numbers close at hand for Emergency services in Denmark

Phone number: 112 for Emergency and 114 for Police.

Or contact The New Zealand Embassy The Hague, Nethelands for consular assistance, phone +31 70 346 9324 or email

Hague.Info@mfat.govt.nz  Office hours Mon - Fri 9.00am – 12.30pm then 1.30 – 5.00pm.

How can I pay for my TRI NZ Travel package or extension travel?

Payment can be made:

Directly into our bank account (details will be given as part of your confirmation)

With your chosen credit card (fees apply with Visa and MasterCard @ 2.5% and Diners and AMEX @ 3%)

You can also apply for finance with our preferred partners GEM and Q Card

Click here  for finance offers with Q Card and here  for GEM visa finance offers


 Denmark is a very tolerant country, with an overall culture of valuing quality time with friends and family and overall very liberal.

A quirk to be aware of though is that the Danes will not cross at the lights until they get the little green man - no matter if there isn’t a car in sight. So if you jaywalk, expect some looks. Also something to note is that in Denmark it is generally seen as being overly rude if you speak on the phone inside, so refrain from answering your phone inside restaurants, stores or even public transportation.

While it’s always smart to have a few phrases under your belt - be aware that most Danes are fluent in English - to the standard your English teacher would be proud! Below are a few phrases we think you should keep in your back pocket though:

  • Hello  = Hej
  • Goodbye  = Farvel
  • Yes  = Ja
  • No  = Nej
  • Do you speak English?  = Taler du engelsk?
  • Excuse me =  Undskyld mig
  • Sorry =  Undskyld!
  • Please -  Hvis du vil vaere sa venlig at (If you’ll be so kind, as to)
  • Thank you  = Tak
  • Where’s the toilet?  = Hvor er toilettet?

Travel Apps

Here are some apps we recommend you down load to help with your travels. We love travelling with Apps and these are our suggestions to download prior to getting on the plane.

House of Travel - http://www.houseoftravel.co.nz/get-inspired/inspire/2016/03/14/house-of-travel-launches-leading-travelapp-for-iphone-and-android

 Text the keyword APP to 595 to get a link to our FREE Travel App sent right to your phone. Standard text charges apply OR

Simply download from the app store, register your details and receive access to all of your upcoming travel plans booked with House of Travel. Your HOT App offers you:

  • Access to all of your upcoming itineraries
  • A countdown timer to the big day of departure
  • Destination guides, maps, currency converter and weather guide
  • A secure locker to store passwords and travel documents
  • Flight search and book function
  • An easy way to book activities on the go
  • Direct contact with your travel specialist

Once you have registered on the app you can access this booking by using the reference number in the bottom right corner of your travel itinerary.

XE - http://www.xe.com/apps/

 Convert every currency on-the-go with the XE Currency App for iPhone or Android

St John Ambulance - http://www.stjohn.org.nz/First-Aid/CPR-App/

 The St John NZ CPR mobile app teaches the lifesaving skills of cardio-pulmonary resuscitation, commonly known as CPR.

The phone number for Police/Fire and Ambulance in Denmark is 112.

Tip and Split (Android https://play.google.com/store/apps/details?id=com.handyapps.tipnsplitandhl=en)

Tip Check (iPhone https://itunes.apple.com/nz/app/tip-check-tip-calculator-free/id430227204?mt=8)

 Calculate tip and split the bill with Tip N Split - the ultimate tip calculator! This tip calculator app not only calculates tip quickly and easily but also helps to split the bill between any numbers of people.

City Maps 2Go Pro (for both Android and iPhone)



 Great offline Map and Travel Guide for countries

If you have any questions in the interim please do not hesitate to contact us on 0800 447 6877 or (03)371 6807 or email triathlon@hot.co.nz